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Ongoing advisory services and on-demand support for Microsoft 365 and SharePoint Online

Ongoing advisory services

Whether you have already implemented Microsoft 365 and want to resolve a range of legacy issues, or have a new project to implement Microsoft 365 or SharePoint Online to manage records (including migration from network file shares or SharePoint on-prem), I can work with your governance and/or project team to provide specialist advice and guidance.

I have provided advisory services of this nature to a wide range of government and international agencies, and private sector organisations. These typically last for up to two years and include regular meetings.

Note: My ongoing advisory services do not include the creation of project or imlementation plans or project management as such.

On-demand support

Subject to availability and capacity at any given time, I provide on-demand support and troubleshooting for various Microsoft 365 issues, including those relating to SharePoint Online/OneDrive and MS Teams (and other parts of the Microsoft 365 environment). This support covers the following subjects:

Configuration issues with all Microsoft 365 admin centres (Entra, M365 Admin, Exchange Online, SharePoint Online, Teams, Purview)
How to use SharePoint, including creating new sites (Group, Team, non-Group), pages, libraries and lists
How to manage and resolve access or permission-related issues. (The majority of on-demand requests relate to this subject)
How to create, apply and use metadata, including via PowerShell
How to search using out of the box options (e.g., verticals) and Search PnP
How to access and use versioning history, including to restore items, and how these link with audit logs
Help with co-authoring issues
How to use the Recycle Bin to recover items deleted within 90 days
How to monitor site usage
How to approach the destruction of SharePoint sites that may contain records
Resolving other Microsoft 365 issues and apps
How to use the audit logs in Purview
How to set up an eDiscovery case or run a content search in Purview
How to use built-in AI and Machine Learning capabilities in Purview, including trainable classifers and sensitive information types

Want to learn more or ask a question about the above points? Email us (opens your email client)