On-demand support
Ongoing advisory services
Whether you have already implemented Microsoft 365 and want to resolve a range of legacy issues, or have a new project to implement Microsoft 365 or SharePoint Online to manage records (including migration from network file shares or SharePoint on-prem), I can work with your governance and/or project team to provide specialist advice and guidance.
I have provided on-going advisory services and on-demand services for a wide range of government and international agencies, as well as private sector organisations.
Note: My ongoing advisory services do not include the creation of project or implementation plans or project management, but I can work with your project managers.
On-demand services and support
I provide on-demand support and troubleshooting for various Microsoft 365 issues, including those relating to SharePoint Online/OneDrive and MS Teams (and other parts of the Microsoft 365 environment). This support covers the following subjects:
- Configuration issues with all Microsoft 365 admin centres (Entra, M365 Admin, Exchange Online, SharePoint Online, Teams, Purview)
- Using SharePoint, including creating new sites (Group, Team, non-Group), pages, libraries and lists
- Managing and resolving access or permission-related issues. (The majority of on-demand requests relate to this subject)
- Creating, applying and using metadata, including via PowerShell
- Improving search outcomes using out of the box options (e.g., verticals) and Search PnP
- Accessing and using versioning history, including to restore items, and how these link with audit logs
- Co-authoring issues
- Using the Recycle Bin to recover items deleted within 90 days
- Monitoring site usage
- Destroying SharePoint sites that may contain records
- Resolving other Microsoft 365 issues and apps
- Accessing and using audit logs in Purview
- Setting up eDiscovery cases or running content searches in Purview
- Using built-in AI and Machine Learning capabilities in Purview, including trainable classifers and sensitive information types
- Using advanced features including document processing and autofill columns using Microsoft Syntex
Want to learn more or ask a question about the above points? Email us (opens your email client)
